RETURN POLICY
To initiate a return please fill out the return form sent with your product; and specify the items you are requesting to receive credit for. On the return form simply include your name, email, phone number, order number and address. You do not need to wait for instructions from us to send it back. Complete the return process and then proceed to ship your item back to us. After you have shipped the item, please email us the return tracking number. Items must be sent back to GOALZ APPAREL within 10 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will be given.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all GOALZ APPAREL product tags attached. Defective items must be reported within 24 hours of package arrival through email, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our warehouse location address below. Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customers will be notified that they will not receive store credit. No exceptions. If we suspect a customer of WARDROBING, or wearing the items and sending them back no credit will be issued and they will be blocked from our site.
• Exchanges
At GOALZ APPAREL, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the
merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.
• Processing
Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a coupon via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if we receive the returned item. Many times customers claim they have returned a package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.
• Final Sale Items
Non Returnable, No Exceptions
All items found in the Sale category and any products opened by consumer; such as products that are considered accessories are in that category and are final sale.
GOALZ APPAREL LLC
EMAIL: goalzapparel@gmail.com
ADDRESS: 1037 West McKinley Avenue
Milwaukee, WI 53205
PHONE: 414-436-1813